Question 1

What is DialDoctor?

Accepted Answer

DialDoctor is a healthcare technology platform that helps patients discover verified healthcare professionals, explore doctor profiles, and book appointments conveniently. Our goal is to make healthcare more accessible, transparent, and patient-centric.

Question 2

Is DialDoctor a hospital or clinic?

Accepted Answer

No. DialDoctor is not a hospital, clinic, or healthcare provider. We are a digital platform that connects patients with independent healthcare professionals and healthcare facilities.

Question 3

Is DialDoctor free for patients?

Accepted Answer

Yes. Patients can search for doctors, browse profiles, and use most platform features without any subscription fee.

Question 4

Where is DialDoctor available?

Accepted Answer

DialDoctor is continuously expanding across India. The availability of healthcare providers depends on your location.

Question 5

How do I find the right doctor?

Accepted Answer

Use our smart search to search by Doctor Name, Specialty, Symptoms, Hospital or Clinic, Location, or City. You can also apply filters to narrow your search.

Question 6

Are the doctors verified?

Accepted Answer

Yes. We verify healthcare professionals based on the documents and credentials submitted during the onboarding process before granting verified status.

Question 7

Can I view doctor profiles before booking?

Accepted Answer

Yes. Doctor profiles include information such as qualifications, specialties, experience, consultation details, clinic information, and available appointment slots.

Question 8

How do I book an appointment?

Accepted Answer

1. Search for a doctor.
2. Open the doctor's profile.
3. Select an available appointment slot.
4. Confirm your booking.
5. Receive your appointment confirmation.

Question 9

Can I cancel or reschedule my appointment?

Accepted Answer

Yes. Appointment cancellation and rescheduling depend on the doctor's or clinic's policy.

Question 10

Will I receive a confirmation?

Accepted Answer

Yes. Once your appointment is confirmed, you will receive a confirmation with your appointment details.

Question 11

What happens if a doctor is unavailable?

Accepted Answer

If a doctor is unavailable, the clinic or our support team will help you reschedule your appointment whenever possible.

Question 12

How can I join DialDoctor?

Accepted Answer

Doctors can register through the 'Join as a Doctor' page by completing the registration process and submitting the required verification documents.

Question 13

What documents are required?

Accepted Answer

Requirements may vary, but commonly include: Medical Registration Certificate, Government-issued ID, Degree Certificates, Clinic Details, and Practice Address.

Question 14

Can doctors manage their own schedules?

Accepted Answer

Yes. Doctors can update their availability, appointment slots, clinic information, and profile through their dashboard.

Question 15

Can I manage multiple clinics?

Accepted Answer

Yes. Eligible healthcare professionals can manage multiple clinic locations from a single account.

Question 16

Is my personal information secure?

Accepted Answer

Yes. We implement appropriate security measures to protect user data and comply with applicable privacy and data protection laws.

Question 17

Does DialDoctor share my personal information?

Accepted Answer

No. We do not sell your personal information. Data is processed only as described in our Privacy Policy or when required by law.

Question 18

Is my medical information stored safely?

Accepted Answer

We prioritize the confidentiality and security of patient information using industry-standard security practices.

Question 19

Does DialDoctor charge consultation fees?

Accepted Answer

Consultation fees are determined by the healthcare provider. Any applicable charges will be displayed before confirming your appointment.

Question 20

Can I request a refund?

Accepted Answer

Refunds are subject to the doctor's or clinic's cancellation and refund policy.

Question 21

I didn't receive my booking confirmation.

Accepted Answer

Please check your email, SMS, or WhatsApp notifications. If you still haven't received your confirmation, contact our support team.

Question 22

I'm facing technical issues.

Accepted Answer

Please contact our support team through the Contact Us page, and we'll be happy to assist you.

Question 23

How can I report a problem?

Accepted Answer

You can report technical issues, incorrect information, or platform-related concerns through our support channels.

Question 24

Will DialDoctor offer online consultations?

Accepted Answer

Yes. Teleconsultation services are part of our future roadmap.

Question 25

Will medical records be available?

Accepted Answer

Yes. Secure digital health records are planned for future releases.

Question 26

Will pharmacies and diagnostic labs be available?

Accepted Answer

Yes. We aim to integrate pharmacies, diagnostic laboratories, blood banks, and other healthcare services into the DialDoctor ecosystem.

Question 27

Is an AI health assistant planned?

Accepted Answer

Yes. We are exploring AI-powered features to help users discover healthcare services, navigate the platform, and access reliable health information. These tools are intended to support—not replace—professional medical advice.

Question 28

Does DialDoctor provide medical advice?

Accepted Answer

No. DialDoctor does not provide medical diagnosis or treatment. The information on our platform is for informational purposes only. Always consult a qualified healthcare professional for medical advice.

Question 29

What should I do in a medical emergency?

Accepted Answer

If you are experiencing a medical emergency, immediately contact your local emergency services or visit the nearest hospital. Do not rely on online platforms for emergency medical care.

Question 30

How can I contact DialDoctor?

Accepted Answer

You can reach us through our Contact Us page or by using the official email and phone number listed on our website.